Mbi789 Terms & Conditions – A Complete Platform Usage Guide for Malaysian Members

In these Terms & Conditions, the following words carry the meanings set out below unless the context requires otherwise:

• "mbi789" or "Platform" – refers to the website, mobile app, and all services operated under the mbi789 brand at mbi789.site.
• "Member" or "User" – any individual who has registered an account with mbi789 and been accepted as a member of the platform.
• "Account" – the personal account registered by a Member to access mbi789 services.
• "Funds" – funds in Malaysian Ringgit (RM) held in a Member's account for betting and gaming purposes.
• "Bonus" – free credits, free funds, or other rewards granted by mbi789 to Members subject to specified terms and conditions.
• "Rollover" or "Turnover" – the total wagering amount a Member must complete before becoming eligible to withdraw bonus funds.
• "Services" – all games, Sports Betting, casino, poker, lottery, and every other feature offered by mbi789.

References to "days" mean calendar days unless stated as "business days". Singular terms include the plural and vice versa unless the context requires otherwise.

To register and use mbi789's services, you must meet all of the following eligibility criteria at all times:

• At least 21 years old on the date of registration.
• Is a private individual (not a company, organization, or corporate entity).
• Being located in a jurisdiction that does not legally prohibit participation in online betting and casino activities of this nature.
• Not currently listed on any gambling exclusion register maintained by a relevant regulatory body.
• Having full legal capacity to enter into a binding agreement.
• Not an employee, contractor, or immediate family member of an mbi789 employee.

Registering an mbi789 account is free and takes less than 3 minutes. During registration, you are required to provide accurate, current, and complete information, including your full name, Malaysian phone number, active email address, and date of birth.

Each individual is only permitted to hold one (1) account mbi789 only. Opening multiple accounts – whether under your own name, someone else's name, or false information – is a serious violation. mbi789 employs a range of technical methods to detect duplicate accounts, including IP address checks, device fingerprinting, and user information verification.

• You are solely responsible for all activity that takes place within your account.
• Password must be at least 8 characters long and include a combination of uppercase letters, lowercase letters, and numbers.
• Do not share your account login details with anyone, including mbi789 staff – we will never ask for your password.
• If you suspect your account has been accessed without your authorisation, contact mbi789 customer support immediately via Live Chat.
• Phone number verification via OTP is required before you can carry out any financial transactions.

Mbi789 reserves the right to request identity verification documents (such as a copy of your ID) before processing your first withdrawal or whenever fraud is suspected. This Know Your Customer (KYC) process is an industry standard designed to protect all parties.

All financial transactions on mbi789 are conducted in Malaysian Ringgit (RM). Accepted deposit and withdrawal methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX via internet banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other major Malaysian banks)

Deposit limit: The minimum deposit amount is RM10 per transaction. The default daily deposit limit is RM10,000. VIP members are subject to higher limits depending on their membership tier.

Withdrawal limits: The minimum withdrawal amount is RM30 per transaction. The daily withdrawal limit for standard accounts is RM20,000. Withdrawals exceeding RM10,000 require additional identity verification.

Mbi789 reserves the right to suspend the processing of withdrawals that raise suspicions of fraud or money laundering for investigation purposes. The suspension period will not exceed 5 business days unless the relevant authorities require additional time for an official investigation.

Mbi789 offers a variety of bonuses and promotions to members from time to time. The general terms applicable to all bonuses are as follows:

• Welcome Bonus: Up to RM288 for new members after their first deposit. 8x rollover requirement (deposit + bonus). Valid for 30 days from the date of credit.
• Eligibility: Only one welcome bonus is permitted per account, per phone number, per device, and per IP address.
• Rollover: Each bonus carries its own rollover requirement as specified in the terms of the relevant promotion. Different games may contribute at different rates toward the rollover calculation.
• Betting limits while a bonus is active: While completing a bonus rollover, the maximum bet per round is RM100 for slots and casino games, and RM500 for a single Sports Betting match.
• Withdrawal before rollover is completed: If you request a withdrawal before the rollover requirement has been met, mbi789 reserves the right to deduct the bonus amount and any winnings derived from bonus funds from the withdrawal total.

Mbi789 reserves the right to modify, suspend, or withdraw any bonus at any time. Promotion abuse, including coordinating across multiple accounts to unfairly obtain bonus benefits, is a violation of these terms and may result in account closure.

All games on mbi789 — including slots, Live Casino, poker, and lottery — operate on software that has received independent audit certification to ensure fairness and randomness. The following general rules apply to all games:

• The outcome of a completed game is final and cannot be disputed unless there is clear, verifiable evidence of a technical failure.
• If a game is interrupted due to a technical fault, mbi789 will either credit back the affected wager or resume the game from the point of interruption.
• Mbi789 reserves the right to void or reject any bet involving a pricing error, system error, or a clearly abnormal situation.
• The use of automated software, bots, or any tool that provides an unfair advantage in gameplay is strictly prohibited.
• Inaccurate game information displayed as a result of a technical error is not binding on mbi789.

All games use a Random Number Generator (RNG) that has been certified by independent international auditing bodies, ensuring every game outcome is genuinely random and free from external influence.

Mbi789's Sports Betting section covers over 30 sports, including football (Malaysia Super League, EPL, La Liga, UCL), badminton, e-sports, boxing, basketball, and more. The specific terms for Sports Betting are as follows:

• Bet Acceptance: Bets are only accepted before the designated cut-off time for each match. Bets placed after a match has started (except where live betting is permitted) are void.
• Odds: The odds displayed at the time a bet is confirmed are the odds that apply to that bet, even if the odds change afterwards.
• Match cancelled or postponed: If a match is cancelled and not resumed within 48 hours, all bets related to that match will be fully refunded.
• Official results: mbi789 uses recognised sports news sources to verify final results. Results declared by the official event organiser are final.
• Betting limits: Minimum and maximum bet limits vary by sport type, market type, and account status. These limits are displayed in the betting interface before confirmation.

In-play betting on Malaysia Super League football, EPL, and international badminton matches is available in real time, with odds updated every second to reflect the current state of play.

Mbi789's casino offering includes over 1,200 slots, a Live Casino with real dealers (Baccarat, Blackjack, Roulette, Dragon Tiger), progressive jackpots, and player-versus-player poker tables. The following terms apply to all casino games:

• RTP (Return to Player): The RTP rate for each slot and casino game is as stated in that game's information. These RTP rates represent long-term averages and do not guarantee returns in any individual gaming session.
• Progressive jackpot: The jackpot is accumulated from a small portion of each bet placed across all eligible tables. Jackpot results are final and not subject to dispute.
• Live casino: Live casino games are streamed from professional studios with real human dealers. In the event of a technical disruption during a live session, the round in progress will either be completed or replayed based on recorded server logs.
• Poker – anti-collusion: mbi789 actively monitors betting patterns that may indicate collusion between players. Accounts found to have engaged in collusion will be closed and any winnings forfeited. Our anti-bot system ensures that all opponents at poker tables are real human players.
• Poker – multi-table: Players may participate in up to 4 tables simultaneously. This is a privilege that mbi789 may adjust based on platform requirements.

Mbi789 operates a zero-tolerance policy against all forms of fraud and platform abuse. The following activities are strictly prohibited and may result in immediate account closure, forfeiture of all balances and winnings, and reporting to the relevant authorities:

• Registering multiple accounts or using another person's account.
• Using a false identity or another person's personal information.
• Using bots, automated software, or any technical means to gain an unfair advantage in any game.
• Colluding with other players to manipulate the outcome of poker or any other PvP game.
• Abusing bonuses or promotions through bonus abuse or hedging strategies designed to meet rollover requirements without any real risk.
• Depositing funds derived from illegal activities or using the platform for money laundering purposes.
• Exploiting any technical errors or system bugs for financial gain.

An mbi789 account may be closed or suspended in two ways – at the Member's own request, or by action taken by mbi789.

Closure at Member's Request: You may close your mbi789 account at any time by contacting customer support. Prior to closure, all eligible balances will be returned to you within 3 business days, subject to any outstanding bonus rollover requirements. Bonus funds that have not met the rollover conditions will not be refunded.

Suspension or closure by mbi789: mbi789 reserves the right to suspend or close a member's account without prior notice if:

• There is evidence or reasonable suspicion of fraud, abuse, or a breach of terms.
• The Member is found to not meet the eligibility requirements (e.g., underage).
• Upon request by a legal authority or law enforcement.
• Members request self-exclusion through the responsible gambling programme.
• Account inactive for more than 24 consecutive months.

For accounts closed due to a breach of terms, mbi789 reserves the right to withhold any balance linked to fraudulent activity. Balances unrelated to fraud will be returned once the investigation is concluded.

Mbi789 shall not be liable for any loss or damage arising from circumstances beyond our reasonable control, including:

• Service disruptions caused by natural disasters, power outages, internet failures, or third-party infrastructure issues.
• Losses incurred as a result of shared login credentials or security vulnerabilities on the Member's own part.
• Losses arising from betting or gaming decisions made by the Member themselves.
• Delays or errors in transaction processing caused by third-party systems (banks, payment processors, e-wallet providers, etc.).

Mbi789's total liability to any Member for any claim arising from use of the platform is limited to the amount actually deposited by the Member in the 30 days preceding the claim.

All mbi789 services are provided "as is". mbi789 makes no guarantee that the platform will operate without interruption at all times, although we strive to maintain an annual uptime exceeding 99.5%.

Mbi789 is committed to protecting the privacy of all members. The collection, storage, and use of your personal data is governed by mbi789 Privacy Policy which forms part of these Terms & Conditions as a whole.

• Your personal data is stored with 256-bit SSL encryption on secure servers.
• Mbi789 will not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
• Data may be shared with regulatory authorities or law enforcement agencies when required by Malaysian law.
• You have the right to request access to your personal data, request corrections to inaccurate information, and request deletion of your data subject to our legal obligations.

By using the mbi789 platform, you agree to receive service-related communications via email and in-app notifications. You may opt out of marketing communications at any time through your account settings.

Mbi789 takes Responsible Gaming seriously. The mbi789 platform is for entertainment purposes only — not as a source of income or a way to resolve financial difficulties. The following Responsible Gaming conditions are binding on all members:

• Minimum age of 21 applies to all users without exception.
• Members are prohibited from gambling with funds needed for essential living expenses (food, rent, bills, etc.).
• Chasing losses with increasingly larger bets is a dangerous habit, and members are encouraged to stop once they reach their set loss limit.

Mbi789 provides the following self-control tools, accessible from your account settings at any time:

• Daily/weekly/monthly deposit limit – takes effect within 24 hours of being set.
• Loss limit – the account automatically pauses once the limit is reached.
• Account break – from 24 hours up to 6 months; cannot be cancelled early.
• Permanent self-exclusion – permanent account closure that cannot be reversed.

If you have any dispute relating to your account, a transaction, a game outcome, or any aspect of mbi789's service, we encourage you to follow the dispute resolution procedure below:

• Step 1: Contact the mbi789 customer support team via Live Chat within the platform. Please provide full details of your dispute, including your account number, the date and time of the incident, and relevant transaction details. Response time: under 2 minutes.
• Step 2: If a dispute cannot be resolved via Live Chat, submit a written complaint to support@mbi789.site with all relevant supporting evidence. mbi789 will respond within 3 business days.
• Step 3: If the matter remains unresolved, the dispute may be referred to an independent dispute resolution body as designated by mbi789 in accordance with the established process.

These Terms & Conditions are governed by applicable law. By using the mbi789 platform, you agree that any legal action arising in connection with these Terms shall be resolved in the jurisdiction designated by mbi789.

These Terms & Conditions take effect from 1 January 2026 and supersede all previous versions. mbi789 reserves the right to update this document at any time. All active members will be notified at least 7 days before any material changes come into effect.